FAQs

No, all you need is an email address. You can place and track orders as a guest. However, we would recommend for you to register an account before shopping, this will make it easier for you to manage your account and track orders.

1. Select the item you want to purchase and select the ADD TO CART button.
2. Continue shopping or click the shopping cart icon on top right of the page to VIEW CART.
3. Once you have finished shopping, click PROCEED TO CHECKOUT.
4. Enter your email and your billing address, select shipping, and a payment method.
5. Enter your shipping address, and the tax will be calculated automatically depending on your shipping address.
6. Check the information, then click PLACE ORDER to complete your purchase. That is all there is to it. Once your order is placed, you will receive a confirmation email shortly after with the details of your order.

We accept all leading payment methods and cards

We do not accept cash as a payment method, and we do not ship C.O.D.

Once your order is placed, you will receive a confirmation email shortly after with the details of your order.

We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please email us at customerservice@machdatoys.com within 48 hours after placing your order. We will try our best to accommodate all requests.

The billing name and address must match your card statement exactly. Consider calling your card company for confirmation. Make sure you are using the correct security code. Depending on your card, this is the last 3 digits on the back of your card or the 4 small digits located on the front.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can search on Apple Store or Google Play Store with the name Humm Bugss to download the app.

We currently ship to the USA, Canada, and Europe, but Humm Bugss are gaining popularity quickly, and we're expanding!

Yes. We can ship to valid PO Boxes, Rural Routes, and military addresses. However, we can only ship by non-registered parcel post to these types of addresses as this is the only method that does not require a signature on receipt. Please Note: if you choose this option you are accepting liability for any non-delivery for whatever reason. Non-registered post cannot be tracked.

Once your order is fulfilled, please allow a day for the tracking number to be generated. You will receive an email with the tracking number and a link to track your shipment.